openUC2 GmbH Cancellation policy
DISCLAIMER: The following right of withdrawal applies exclusively to consumers as defined in Section 13 of the German Civil Code (BGB). A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self-employed professional activity. Business customers are not entitled to a right of withdrawal.
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last goods.
To exercise the right of withdrawal, you must inform us (openUC2 GmbH, Hans-Knöll-Str. 6, 07745 Jena, Germany, phone: +49 176 721 431 83, email: hello@openuc2.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form available for download on this page, but it is not obligatory.
You can also exercise your right of withdrawal online here. If you use this online function, we will send you without delay an acknowledgement of receipt on a durable medium (e.g. by email) containing the content of your withdrawal statement and the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
CONSEQUENCES OF WITHDRAWAL
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us at openUC2 GmbH, Hans-Knöll-Str. 6, 07745 Jena, Germany, without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send the goods before the end of the fourteen-day period.
You will bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
EXCLUSION OF THE RIGHT OF WITHDRAWAL
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose manufacture an individual selection or specification by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer. This applies in particular to custom setups that we manufacture according to your individual specifications.
SAMPLE WITHDRAWAL FORM FOR DOWNLOAD